This Privacy Policy explains how newjili collects, uses, stores, and protects the personal information of registered players in the Philippines. We are committed to handling your data responsibly and transparently. If you have any questions about how your information is managed, you can visit our FAQ page or review our Terms and Conditions for related platform rules.
A clear breakdown of the personal information newjili gathers and the specific purposes it serves.
When you register for a newjili account, we collect the personal details you submit through the registration form, including your full name, date of birth, email address, and mobile number. This information is required to verify that you meet the minimum age requirement of 21 years and to create a uniquely identifiable account on the platform. We may also ask for a government-issued ID or similar documentation during identity verification to comply with applicable regulations and to protect all players on the platform. When you make a deposit or withdrawal, payment-related details such as your GCash or Maya account reference are recorded for transaction processing and dispute resolution purposes. Any information you voluntarily submit when contacting our support team — including details about your query, account activity, or personal circumstances — is also retained to help us resolve your concern accurately and efficiently. You are responsible for ensuring that all information you provide to newjili is accurate, current, and complete, and you should update your account details promptly if anything changes.
When you access the newjili platform — whether through a mobile browser, the downloadable app, or a desktop browser — certain technical information is collected automatically as part of normal platform operations. This includes your IP address, device type and operating system, browser version, session timestamps, pages visited, and interactions with platform features such as game launches or bet placements. This automatically collected data helps the platform function correctly, allows our team to identify and resolve technical issues, and supports the security monitoring systems that protect all registered accounts. We also use aggregated, anonymised usage data to understand how Filipino players interact with the platform so we can improve navigation, content relevance, and feature availability over time. Automatic data collection does not involve the use of third-party advertising trackers or behavioural profiling tools that transmit your personal data to external marketing platforms. Session and activity logs are retained for a limited period consistent with operational and regulatory requirements, after which they are deleted or anonymised.
The personal information collected by newjili is used exclusively for purposes directly related to operating and improving the platform for Filipino players. Your registration details are used to manage your account, process your transactions in Philippine pesos, verify your identity, and communicate with you about your account status or any platform updates that affect your use of the service. Gameplay and transaction history is used to calculate balances accurately, resolve disputes, and — where you have opted in — to personalise bonus offers or promotions that may be relevant to your activity on the platform. We use technical and session data to maintain platform security, detect suspicious activity, and prevent fraud, money laundering, and account misuse. newjili does not use your personal data for the purpose of selling advertising, building commercial audience profiles, or sharing your information with third-party marketers. All data use is proportionate to the purpose for which it was collected, and we do not retain personal information for longer than is necessary to fulfil those purposes or meet applicable legal obligations.
newjili does not sell, rent, or trade your personal information to any third party under any circumstances. We may share certain information with trusted third-party service providers who assist us in operating the platform — such as payment processors like GCash and Maya, identity verification services, and technical infrastructure providers — but only to the extent necessary to provide those services and always under strict data handling agreements. These service providers are contractually obligated to protect your information and are prohibited from using it for any purpose beyond the specific service they are providing to newjili. We may also disclose personal information to regulatory authorities, law enforcement agencies, or other government bodies where we are required to do so by applicable law, court order, or regulatory directive. In the event of a significant business transaction such as a merger or acquisition, your personal data may be transferred as part of that transaction, but only subject to equivalent privacy protections being maintained. Outside of these limited circumstances, your personal information remains within the newjili platform and is not accessible to any unauthorised party.
As a registered player in the Philippines, you have clear rights over your personal data — here is what they are and how to use them.
You have the right to request a summary of the personal information newjili holds about you at any time. To make an access request, contact our support team through your registered account and allow a reasonable processing period for us to compile and verify the information before providing it to you. We will not charge a fee for routine access requests submitted in good faith.
If any of the personal details held on your newjili account are incorrect or out of date, you have the right to request that we update them. Some fields — such as your registered name and date of birth — may require supporting documentation before changes are applied, as these are used for identity verification and age compliance purposes. Keeping your details accurate also helps ensure that payment processing and account recovery work smoothly.
You may request that we delete your personal data and close your account. Please note that we are required to retain certain records — including transaction histories and identity verification documents — for a minimum period under applicable regulations, and these cannot be deleted prior to the expiry of that retention period. Once the mandatory retention period has elapsed, your data will be deleted or permanently anonymised as part of our standard data lifecycle process.
Where newjili processes your personal data on the basis of your consent — for example, for optional communications about promotions and platform updates — you have the right to withdraw that consent at any time. Withdrawal of consent will not affect the lawfulness of processing that took place before the withdrawal, and it will not prevent us from processing data that is necessary for the operation of your account or for compliance with legal obligations.
newjili applies technical and organisational security measures designed to protect your personal information from unauthorised access, loss, or misuse. These include encrypted data storage, access controls that limit who within the organisation can view personal data, and ongoing monitoring for unusual account or system activity. While no online platform can guarantee absolute security, we continually review and update our security practices to address evolving risks and to maintain a safe environment for all Filipino players on the platform.
This Privacy Policy may be updated periodically to reflect changes in how the platform operates, applicable laws in the Philippines, or improvements to our data practices. When a significant change is made, registered players will be notified via their account dashboard or registered email address. Continued use of the platform after any update constitutes acceptance of the revised policy. We encourage you to review this page regularly to stay informed about how your data is handled. For related platform rules, you can also review our Terms and Conditions.
Our FAQ covers common data and account questions. If you are ready to join, registration is free and takes just a few minutes.